The CSC is the window between our customers and our service department. All incoming requests are handled by experienced service technicians. They are providing first level support and can link into customer sites per modem. If this first help is not sufficient our second internal level is automatically informed and will take care.
The second level will take care of major problems especially software problems in terms of printer or database problems. If they can't help the third level is activated and an experienced service technician is informed and will visit the customer site.
Our service technicians, 3rd level, will take care of problems on site. They are supported by our 2. Level support to solve the customers problem.